Frequently Asked Questions

What payment method can I use? 

You can use the following payment methods: Visa, MasterCard, Maestro, Bancontact & PayPal, Ideal, Sofort, Bank transfer

 

Our online payment platform uses the 3D secure security standard, developed by VISA and MasterCard. All information is encrypted using SSL encryption, which prevents unauthorized access to card details.  

Where do you ship Oodzy sunglasses to?  

We offer free shipping worldwide  

What are the shipping delivery times?   

For Europe, shipping delivery time is 1 to 7 business days. 

For the rest of the world, shipping delivery time is 5 to 14 business days. 

How do I know my order was successfully placed? 

You will receive a confirmation e-mail informing you your online purchase and payment was successful.  

What if I want to amend my online order?  

If you want to amend your order, please send us an email to info@oodzy.com. We will get back to you within 24 hours to investigate your order status.  

 

My Oodzy Sunglasses are defective, what can I do? 

If the product we shipped to you has any defects, send us clear pictures of the defect, as well as the product code and order number, to info@oodzy.comWe will respond within 24 hours.  Returning these orders are free of charge. We will also issue a full refund.

The shipment I received is not what I ordered. What can I do? 

If you received an incorrect shipment, send us a picture of the items you received, along the product code, order number and any other references to info@oodzy.com. We will respond within 24 hours. 

What return policy is there for my Oodzy sunglasses? 

Oodzy offers 60 days return policy. From the shipment delivery date, you have 60 days to return your order. To return your sunglasses, send us an email to info@oodzy.com with your order number. We will respond within 24 hours. 

 

What quality control does Oodzy subject its products to? 

Our products are manufactured in Europe and follow rigorous standard quality procedures. The lenses we use are UV400 protected and made following the European Community Directive 89/686/EEC. 

* Note that taxes are non refundable. This will be deducted when the money is returned.This is to cover the return and stocking